Gill Appleby

I hope you're not offended by this but I do feel that you need to take on board Robert and Draven's advice, both with wide experience of vocal techniques. In my own experience I have found that eating humble pie and listening to the sound advice of Robert has improved my voice immensely. In short, your voice won't improve without hard work and applying well-proven vocal exercises to give you the support that you need.  I feel that the most accurate way to asses your voice is to be brutally honest. If others don't like it (for example I was singing in falsetto with a very harsh tone) then TAKE ADVICE and do the hard work to correct it. I wish you all the best but please listen and learn from those more experienced. Believe me you will be doing yourself a huge favor!